Cleaning Instructions

All products are considered works of art and should be hand washed gently with a mild soap. Please do not immerse the entire glass in water. You can use glass cleaner if you choose to display it.

Shipping Policies

We ship to the address you provide when filling out your order. We are happy to ship items as gifts and will include a personal card. In the “Note to Sellers” section, please write your card when you are checking out. We use various methods to ship including, USPS, UPS and FedEx.

Usually our glasses are shipped out the same day. We LOVE large orders!

Refunds and Exchanges

We want you to be happy with your jeweled wine glasses. If you are not satisfied, please contact us within 24 hours of receiving your glasses. We will refund your money upon the return of the item(s) in it’s original condition. Buyer pays shipping cost and it must be insured plus a 15% restocking fee. Please do not return without contacting us for an RA (return authorization). We are not responsible for lost or stolen items.

Sometimes accidents do happen and in the rare case that your order is damaged, please contact The Queens’ Jewels® within 48 hours to file a claim. In order to file a claim, you must have proof and the best way to do this is to take a picture of the damage. Do not throw away any packaging materials. The information including the tracking # will be on the label. Without the required information we cannot file a claim.

Privacy Policy

This privacy policy discloses the privacy practices for www.thequeensjewels.net. This privacy policy applies solely to information collected by this website. We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily provide us via email or other direct contact from you. We will not sell this information to anyone or share with any third party with the exception of the shipping provider. You may opt out of any future contacts from us at any time by contacting us via email @ [email protected] Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted in a secure way.

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