Last updated: April 25, 2026

Cleaning Instructions

Each Queens’ Jewels glass is a hand-crafted work of art. To keep it sparkling for years:

  • Hand-wash only with mild dish soap and a soft cloth.
  • Do not submerge the entire glass — the rhinestones are bonded with a high-grade adhesive that can degrade with prolonged water exposure.
  • Never put your jeweled glass in the dishwasher. The heat and detergent will damage the embellishments.
  • For display, a streak-free glass cleaner is fine — just avoid spraying directly onto the rhinestones.
  • Store with care. Avoid stacking or wrapping in materials that could rub against the jewels.

Shipping Policies

We ship every order from our St. Louis, Missouri studio.

Processing time: Most orders ship within 1–3 business days. Custom or large orders may take a little longer — we’ll let you know.

Carriers: USPS, UPS, and FedEx, depending on destination and order size. You’ll receive an email with tracking the moment your order leaves our studio.

Gift orders: We never include pricing or invoices in the box.

Holidays: During Mother’s Day, Christmas, and other peak seasons, we recommend ordering at least 7 business days before the date you need it. Holiday-specific deadlines are announced via email and on our website.

We are not responsible for shipping delays caused by carriers, weather, or addresses entered incorrectly at checkout. Please double-check your shipping address before placing an order.

Returns & Exchanges

We want every Queens’ Jewels glass to bring joy. If something isn’t right, we’ll make it right.

Shipping is at the buyer’s expense for all returns and exchanges, except for items that arrive damaged or defective (see below).

Standard returns

You have 30 days from delivery to request a return for any reason. To start a return:

  1. Email us at info@thequeensjewels.net with your order number and reason for return.
  2. We’ll send you return instructions and a return authorization (RA) number. Returns sent without an RA may be refused.
  3. Pack the glass(es) carefully in original packaging if possible. We recommend insuring the package — we can’t issue refunds for items damaged in return transit.
  4. Once we receive and inspect the return, we’ll refund the purchase price (minus original shipping) to your original payment method within 5 business days.

No restocking fee on standard returns received in original condition.

Exchanges and store credit

Prefer a different design or style? We’ll gladly exchange one glass for another of equal or lesser value, or issue store credit (good for one year). Just mention it when you contact us. Shipping is at the buyer’s expense both ways — both the return of the original item and the shipping of the replacement.

Damaged or defective items

Things happen in transit. If your order arrives damaged or defective:

  1. Within 48 hours of delivery, email info@thequeensjewels.net with photos of the damage and the packaging.
  2. We’ll replace the item at no cost or issue a full refund — your choice.

Don’t throw away the box or packaging materials until we’ve resolved the claim — we may need to file with the carrier.

Gift returns

If you received a Queens’ Jewels glass as a gift and need to return it, contact us with the order number (usually on the gift card or original packaging). We’ll issue store credit so the original gift-giver isn’t notified.

What we can’t accept

  • Returns initiated more than 30 days after delivery.
  • Glasses that have been used, washed, or are missing parts.
  • Custom or personalized glasses (clearly marked as such on the product page).
  • Final-sale or clearance items.

Privacy Policy

This Privacy Policy explains how The Queens’ Jewels® (referred to as “we,” “us,” or “TQJ”) collects, uses, shares, and protects information when you visit thequeensjewels.net or place an order with us. It applies only to information collected through this website.

Who we are

The Queens’ Jewels® is a small, family-owned business in St. Louis, Missouri, that designs and crafts jeweled drinkware. You can reach us at info@thequeensjewels.net or through our website.

What we collect

Information you provide directly:

  • Name, billing/shipping address, email, and phone number when you place an order or sign up for our newsletter.
  • Payment information (processed by our payment processor — we never see or store full credit card numbers ourselves).
  • Anything you write to us (in emails, contact forms, or order notes).

Information collected automatically:

  • Device and browser type, IP address, pages viewed, time spent on the site, referring website.
  • Cookies and similar tracking technologies (see below).

Information from third parties:

  • We do not buy customer data from data brokers.
  • We may receive information from social media platforms when you interact with our ads or pages (e.g., Facebook, Instagram).

Cookies and tracking technologies

We use the following on our site:

  • Essential cookies (required for the site and checkout to function).
  • Analytics: Google Analytics or Yoast SEO tracking to understand how visitors use the site.
  • Advertising pixels and tags:
    • Meta (Facebook/Instagram) Pixel — measures effectiveness of ads and helps us reach similar audiences.
    • Google Ads tags including Enhanced Conversions, which sends a hashed (one-way encrypted) version of your email to Google to improve ad attribution accuracy.
    • Microsoft Advertising UET tag — same purpose, for Bing/Microsoft ads.
    • TikTok Pixel (if active) — same purpose, for TikTok ads.

You can disable non-essential cookies in your browser settings. Disabling cookies may prevent some site features from working.

How we use your information

  • To process and ship your orders.
  • To send order confirmations, shipping updates, and customer service correspondence.
  • To send marketing emails (only if you’ve opted in via our newsletter or by checking the marketing box at checkout — and you can unsubscribe at any time).
  • To improve our website, products, and customer experience.
  • To prevent fraud and protect our business.
  • To measure and optimize our advertising.
  • To comply with legal obligations.

Who we share your information with

We share information with the following categories of third parties:

  • Service providers that help us run our business (payment processors, shipping carriers, hosting, email service, analytics).
  • Advertising platforms (Meta, Google, Microsoft, TikTok) for the limited purpose of measuring ad performance and reaching new customers. This may include uploading hashed (one-way encrypted) versions of your email or phone number to create “Custom Audiences” or to attribute conversions. Under California law (CCPA/CPRA), this constitutes “sharing” of personal information for cross-context behavioral advertising. You have the right to opt out — see “Your Rights” below.
  • Legal authorities if required by law, court order, or to protect our rights or safety.

We do not sell your personal information to data brokers or third parties for their independent marketing purposes.

Your rights

Depending on where you live, you may have rights including:

  • Right to know what personal information we have collected about you.
  • Right to delete your personal information (subject to certain exceptions like records we must retain for tax/legal purposes).
  • Right to correct inaccurate personal information.
  • Right to opt out of the sale or sharing of your information for cross-context behavioral advertising.
  • Right to data portability (a copy of your information in a usable format).

To exercise any of these rights, email info@thequeensjewels.net with your name and the email address used at checkout. We’ll respond within 45 days as required by law.

“Do Not Sell or Share My Personal Information”

California, Colorado, Connecticut, Virginia, and other state residents may opt out of having their personal information shared with advertising platforms by emailing info@thequeensjewels.net with the subject line “Do Not Sell or Share.” We will process your request within 15 business days.

Email and SMS communications

We send marketing emails only to subscribers who have opted in. You can unsubscribe at any time using the link at the bottom of every email or by emailing us. We do not send SMS marketing without explicit opt-in consent at the point of collection.

Data retention

We retain order information for as long as required by law (typically 7 years for tax purposes). Marketing email contacts are retained until you unsubscribe.

Children’s privacy

Our website and products are not directed at children under 13. We do not knowingly collect information from children. If you believe we have collected such information, please contact us immediately.

Security

We use industry-standard practices to protect your information, including SSL encryption for all data transmission and secure payment processing through certified providers. No system is 100% secure, but we take reasonable steps to safeguard your information.

Updates to this policy

We may update this Privacy Policy occasionally to reflect changes in our practices or applicable law. We’ll post the updated date at the top. Material changes will be communicated via email if you are a subscriber.

Contact us

Questions, concerns, or requests about your privacy?

The Queens’ Jewels®
Email: info@thequeensjewels.net
Website: thequeensjewels.net

Trademark Notice

The Queens’ Jewels® is a registered trademark. All product designs, photographs, and content on this site are the intellectual property of The Queens’ Jewels® and may not be reproduced or used without written permission.